This Privacy Policy applies to nutrioG.com (“Site”) and explains how RW Nutriogreen Sdn Bhd (“nutrioG”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or use our Site.
By accessing or using this Site, you acknowledge that you have read and understood this Privacy Policy.
We may update this Privacy Policy from time to time by posting the revised version on this Site. Please review this page periodically for any updates.
We are committed to safeguarding your privacy and protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
When you visit or make a purchase on our Site, we may collect personal data such as:
Name
Contact number
Delivery and billing address
Email address
Order and transaction details
Information you provide when contacting us or subscribing to updates
Where payments are processed through third-party payment providers, we do not store your full credit card or bank account details unless otherwise stated.
We may also collect certain non-personal information automatically through cookies and similar technologies, such as browser type, pages viewed, and browsing behavior on our Site.
Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and help us understand how visitors use our Site.
You may choose to disable cookies in your browser settings. However, some features of the Site may not function properly if cookies are disabled.
We may use your personal data for the following purposes:
To process and fulfill your orders
To provide customer service and respond to inquiries
To manage payments, deliveries, returns, and account-related matters
To operate, maintain, and improve our Site, products, and services
To understand customer preferences and improve user experience
To send service-related updates and important notices
To investigate complaints, suspicious activities, or possible misuse
To comply with legal and regulatory requirements
For internal analysis, reporting, and business administration
With your consent, we may use your personal data, including your name, telephone number, address, and email address, to send you marketing and promotional materials relating to:
Special offers and promotions
Product launches
Updates on our products, services, and brand activities
Marketing communications may be sent by email, phone call, SMS, WhatsApp, or other appropriate channels.
You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option where available.
We may disclose your personal data where necessary to:
Payment service providers
Delivery and logistics partners
IT, hosting, and website service providers
Professional advisers and auditors
Regulatory authorities, law enforcement bodies, or other parties where required by law
We do not sell your personal data to third parties.
We take reasonable administrative, technical, and physical measures to protect your personal data against accidental, unauthorized, unlawful, or improper access, disclosure, alteration, loss, misuse, or destruction. Malaysia’s PDPA requires organizations to take practical steps to protect personal data.
Please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Our Site may contain links to third-party websites. Once you leave our Site, we are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies separately.
Subject to applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate, incomplete, misleading, or outdated personal data
Withdraw your consent for certain processing activities
Opt out of direct marketing communications
Request information about our policies and practices relating to personal data
Request limitation of processing, where applicable
To exercise any of these rights, please contact us using the details below.
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: hello@nutrioG.com
Alternative Email for Personal Data Requests: hello@nutriog.com
We may charge a reasonable fee for processing certain personal data access requests where permitted by law.
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